The term ‘learning culture’ is often used in many organisations but what does it really mean? A learning culture can be described as a collection of practices, processes, conventions, and values, that when combined encourages continuous learning amongst its employees, creating an enriched, resourceful, and skilled workforce.

Your organisation is as effective as the individuals it is made up of. A business that remains agile and competitive within its space relies heavily on the strength of the learning culture it ingrains within its organisation. There are many pros for a company cultivating a strong learning culture, ranging from an ethos of knowledge inquiry and sharing amongst employees to improved efficiency, productivity and profit within the organisation.

As the leading training provider to the gaming industry, iGaming Academy understands the importance of a robust learning culture and have carefully curated a training solution that helps our clients to instil a culture of learning throughout their organisation.

iGaming Academy facilitates this by:

• Providing our clients’ employees with an LMS that is easily accessible and available around the clock
• Acting as an extension to our clients’ L&D departments by providing a fully managed service that includes a dedicated account manager and content manager who guide our clients on an ongoing basis
• Offering a suite of up-to-date, specialist, eLearning courses that are industry-specific and cover a broad range of topics
• Working with our clients to tailor their training to reflect their company’s tone of voice, values, policies, and processes, making it more relatable and relevant to their staff
• Creating a library of resources for our clients’ internal training and staff knowledge sharing
• Recommending training schedules specific to our clients that will empower their employees and maximise knowledge retention

Why not get in touch with us today to see how iGaming Academy can help facilitate your organisations learning culture!

One of the leading gaming operators in Belgium, Napoleon Sports and Casino, is an international operator licenced by the Belgian Gaming Commission. The company offers a diverse range of exciting land and online based casino products along with Dice Games and Sports betting. Based in Belgium, Napoleon Sports and Casino is the market leader in the Belgian gaming world and hosts Napoleon Sports and Casino online, with a range of land-based establishments including Grande Casino Knokke, Grand Casino Middlekerke and gaming halls across Belgium.

Napoleon Sports and Casino Compliance Training Program

Compliance training is extremely important to Napoleon Sports and Casino, and they make every effort to ensure all staff are up to date with regulatory requirements. To that end Napoleon have been using iGaming Academy’s customisable training services since 2020, when they signed up 180 staff to train in Responsible Gaming.

Realising the pandemic friendly benefits of iGaming Academy’s eLearning training, the company opted to onboard our Anti-Money Laundering course to add to their training portfolio. This course was customised to specific audiences and will be made available companywide.

Compliance Culture: Above and beyond

“Everyone should get a bit of exciting entertainment occasionally! But we also want you to play safely and responsibly. Deal?” – This is our strong belief at Napoleon Sports and Casino.

Napoleon Sports and Casino co-founded the Belgian Association of Gaming Operators (BAGO) which aims to guarantee players are well-informed through ethical advertising. This is a step well beyond the responsibilities of the traditional operator, but the company has a true culture of compliance, and this is reflected in its attention to completion rates on their branded training platform, and proactive approach to customer safety.

“Our employees are our best ambassadors. Therefore, integrating a culture of Responsible Gaming and Compliance amongst all our employees is one of our top priorities” says Tim De Borle, CEO at Napoleon Sports & Casino. “We have a robust training program dedicated to these topics, which is incorporated in employee onboarding program. Our staff must lead by example and we’re happy that iGaming Academy is a reliable partner to fulfil this ambition.”??

Tim De Borle

CEO

Solutions: LMS Learning Management System
Total Trained:?198 users
Results: High quality training for the entire company across multiple locations

Interested in learning more about our bespoke LMS solutions?

Our iGaming LMS Solutions?delivers high-quality eLearning courses ideal for training regulatory compliance and key skills

United Remote is a pioneering international aggregator based in Malta. United Remote provides user-friendly white label solutions for the iGaming industry, in addition to creating innovative, fun to play games. The company prides itself on a strong organisational culture focussed on self-development and value to operators. Compliance is a key part of this culture, with the company leaving no stone unturned on its quest for perfection.

United Remote Compliance Training Program

Compliance training is essential at United Remote, evident from their continued dedication to iGaming Academy’s training services since 2019. In addition to the extensive internal training United Remote staff receive, the company trained over 150 employees using our key compliance courses including AML, Responsible Gaming, GDPR, Information Security, Anti-Fraud & Payments courses.

This year, United Remote has continued to broaden it’s compliance efforts by adding our Cyber Security Awareness course to its training portfolio. Cyber security has become an extremely important issue in iGaming, so we are delighted that United Remote made the decision to present the training to the entire company.

Compliance Culture: Dedicated

United Remote actively practices a companywide culture of compliance, using our training hub to host a variety of their internal operational and compliance programs. Last year the company achieved an impressive 100% completion rate across all courses and expects 2021 to be no different.

After shoring up data security last year as part of it’s bid for ISO 27001 certification, achieving companywide cyber security awareness will be the next step in United Remote’s compliance crusade.

United Remote:

iGaming Academy’s training builds employee confidence, strengthens industry knowledge and teaches job responsibility. We believe this not only improves our compliance knowledge but also enhances our business performance as our teams use their newfound insight to excel.

The refresher training in particular has allowed us to stay on the cutting edge of industry development. Thanks to the iGaming Academy we own our future, continuing to create and host state of the art casino games with passion and perfection.

Christopher Grech Bonett

Head of HR

Solutions: LMS Learning Management System
Total Trained:?158 users
Results: High quality training for the entire company across multiple locations

Interested in learning more about our bespoke LMS solutions?

Our iGaming LMS Solutions?delivers high-quality eLearning courses ideal for training regulatory compliance and key skills

Play North is an international operator licensed by the Malta Gaming Authority [MGA] and Estonian Tax and Customs Board [EMTA]. Play North are a relatively new company and offer popular brands such as Pikakasino in Finland, Kiirkasiino in Estonia and the newest brand launched in 2020 – Rocket Casino. The brands specialise in quick return games emphasising fast pay & play for their wide customer base whilst still providing a safe environment with high focus on Responsible Gaming, Play North are creating a name for themselves.

Play North’s compliance culture

Play North has been using iGaming Academy’s training services since 2019 and have been actively training all their staff on our elearning portal. Their compliance training portfolio covers Anti-Money Laundering, Responsible Gaming, GDPR and Information security.

The company highly values compliance training, which is reflected in Play North’s attention to completion rates and activity level. All new staff are set up on the learning portal and are given access to the compliance training package. All of Play North’s courses are updated regularly to reflect the latest regulatory updates.

“iGaming Academy?has been the foundation for us to meet our training requirements on time and with high quality. iGaming Academy’s professional and easy-to-use portal has ensured high completion rates for us. We have been especially happy with the communication between us and the iGaming Academy.”

Mika Vasara

COO

Solutions: LMS Learning Management System
Total Trained:?28 users
Results: High quality training for the entire company across multiple locations

Interested in learning more about our bespoke LMS solutions?

Our iGaming LMS Solutions?delivers high-quality eLearning courses ideal for training regulatory compliance and key skills

Yggdrasil Gaming has been leading the way as one of the key innovators in the iGaming industry with their popular online slots, table games and pioneering promotional toolset, BOOST. They pride themselves on pushing boundaries, the pursuit of perfection and a hardcore dedication to the gaming community. Live in nearly twenty countries, Yggdrasil has the inside track on breaking into regulated markets across the globe.

In 2020 Yggdrasil introduced their Global Publishing vision – to become the Leading Global Publisher of Online Gambling Content – by building a global iGaming partner aggregation network with market leading operators, YG Masters partners and Franchisees. It is all powered by their pioneering GATI technology, a true game changer for the iGaming industry as it enables all network partners to build, add and share content.

Yggdrasil’s compliance training program

Yggdrasil acknowledges that gambling may be addictive if it is not provided in a fair and secure environment. Consequently, they take responsibility that their products comply with the strict requirements upheld by relevant authorities across the jurisdictions and market environments they operate in.

Yggdrasil takes compliance very seriously, ensuring that all staff are up to date with the necessary regulatory requirements. Their compliance training covers Anti-money laundering, Responsible Gaming and GDPR. The company also puts a strong emphasis on information security ensuring all staff are trained up to the standard required of their role.

Playing Yggdrasil games should be entertaining but also be done in a responsible manner. Yggdrasil closely monitors that they comply with all necessary and relevant industry best practices and regulatory requirements to provide their gaming solutions in a safe and healthy environment for the end player. Even though Yggdrasil is a B2B supplier, and they don’t hold a direct relationship with the end player, they always aim to offer gaming solutions in a safe and fun end-user environment. Yggdrasil’s game-client includes software to enable players to gamble responsibly and to support their licensees with responsible gaming controls.

In pursuit of perfection

Since partnering up with iGaming Academy back in 2018, Yggdrasil has always strived to achieve a 100% completion rate for all of their compliance training.

So far Yggdrasil has trained nearly 400 staff members across Malta, Sweden, Gibraltar, Spain, Poland and the UK. On their branded portal, Yggdrasil particularly enjoys the accessibility and in addition to their own courses, uses the extra resources to complement their training.

“iGaming Academy was the natural partner for us when it comes to fulfilling our compliance training obligations. IGA’s bespoke e-learning portal have suited our ways of working – being efficient, user-friendly and a highly adaptable online tool. Having staff in many different locations we rely heavily on easily integrated solutions with a trackable reporting functionality that meets audit demands for ISO 27001 standard purposes.”

Milena Karlsson

Deputy HR Director

Solutions: LMS Learning Management System; Custom Course Content
Total Trained:?400+ users
Results: High quality training across multiple locations

Interested in learning more about our bespoke LMS solutions?

Our iGaming LMS Solutions?delivers high-quality eLearning courses ideal for training regulatory compliance and key skills

White Hat Gaming, a leading, state-of-the-art and fully regulated iGaming platform offers a secure, scalable and flexible solution for their clients across the industry. With a growing number of offices and clients, White Hat Gaming truly has an international footprint, and with its staff headcount constantly increasing, a solution to effectively and efficiently train all staff and clients on multi-jurisdiction core compliance topics was required.

A Strong Company Culture

White Hat Gaming’s core mission is to ensure that its customers enjoys its services in a safe, secure and supportive manner, with trust and integrity of its staff being two of their core company values. One way in which they maintain this overarching mission and internal culture is by ensuring that all staff and clients receive up-to-date compliance training on an ongoing basis.

A B2B Academy For All Staff And Clients

iGaming Academy provided White Hat Gaming with the tools necessary to achieve this requirement by building a bespoke online Learning Management System (LMS) that was tailored to their specific needs.

The LMS not only allows them to host iGaming Academy’s multi-jurisdiction core compliance training that has been customised to suit their business, but they are also able to give staff access to internal training and policies that they need to review and approve through the system.

All client and staff training on the White Hat Gaming LMS is easily trackable via audit-ready management reports which allows the company to keep on top of training results and completion rates, a feature that the platform provider has also utilised to reward those who achieve top scores in their training.

“iGaming Academy are a leader in the learning and development field for iGaming, and they’ve provided us with a fantastic solution that combines their advanced learning modules with our own content, policies and processes. This holistic approach has enabled us to ensure that all our staff are adequately trained on an ongoing basis, both to internal and external requirements. The LMS has been positively received throughout our global operations which has been reflected in our great uptake and completion rates.”

Emma Richardson

“General Counsel and Head of Legal, Compliance & Regulation”

Solutions: LMS Learning Management System; Custom Course Content
Total Trained:?430+ users
Results: High quality training across multiple multiple locations

Interested in learning more about our bespoke LMS solutions?

Our iGaming LMS Solutions?delivers high-quality eLearning courses ideal for training regulatory compliance and key skills