by Charles Harper

Our impact on customer safety is sizeable; we train over 40,000 professionals every year on topics including Responsible Gambling, Anti-Money Laundering, CRM and KYC, with training content for employees of all levels.

iGaming Academy will make significant advancements in the area of safer gambling provision in 2021, including:

EVOLVING REGULATION

As regulation shifts and evolves, we’re partnering closely with key organisations to ensure our training is ready to support businesses. By developing training content in line with evolving regulation, we ensure customer safety is prioritised with minimal requirement for active scrutiny.

THE ONLINE SKILLS SHORTAGE?

Demand for professionals with online gaming experience far outstrips supply. Our range of specialist training courses support land-based and emerging online providers to train staff effectively and ensure their knowledge of online safer gambling is clear.

AUDITS & INVESTIGATIONS

We anticipate that audits and investigations into safer gambling practices will increase significantly over the coming months and years. We support clients to demonstrate their proactive approach to compliance – iGaming Academy is committed to supporting operators worldwide.

__

Interested In Our Roadmap?

Get in touch today to learn more about our evolving training course portfolio and services.

Being joined by Charles Harper and the opening of the North American office has ensured iGaming Academy some busy and exciting months ahead.

With our current North American training portfolio including topics such as Anti-Money Laundering, Responsible Gaming, Online Sportsbook, Customer Relationship Management, Customer Service and the recently launched COVID Readiness training, it was time, like the company expansion, to start broadening our course offering specifically for the US.

Like in Europe, Anti-Money Laundering (AML) & Counter-Terrorism Financing and Responsible Gaming (RG) are at the forefront when it comes to mandatory training for most states in the US. With our current US portfolio, these courses have been more tailored for online gaming operators to address the wave of regulation in the US, so it was time for our attention to be directed towards having Land-based AML and RG training available that addresses today’s regulations across all US states and Canada.

As the development plan is in full swing and our North American portfolio expanding, other course topics that will be added are Equality & Diversity, Sexual Harassment and Safety in the Workplace specifically developed and designed towards the US working environment. These new courses will be a great enhancement and add value to the learning and development departments of any company.

If you are interested in these up-and-coming courses or would like to arrange a consultation with iGaming Academy, or learn more about our North American portfolio or other specialist training, contact us today.