by Gabriella Rizzo, iGaming Academy

iGaming Academy provides safer gambling training for land-based and online operators worldwide. The training offered by iGaming Academy covers the full range of safer gambling topics, including:

Player Verification

Our Responsible Gaming and KYC training courses introduce employees to the principles and practical steps involved in customer verification and prevention of underaged gambling. Our training ensures all gaming employees know their responsibilities around KYC and understand its importance in ensuring customer safety and mitigating harmful activity.

Problem Gambling Assistance

Courses are available for both land-based and online operators, training learners to spot the signs of problem gambling and take the necessary action to mitigate harm.

Problem Gambling Safeguards

All our courses include clear guidance on guarding against problem gambling and responsible gambling tools, including deposit and time limits, self-exclusion, and time-out facilities. ?Responsible advertising blocks ensure the marketing and advertising activities are carried out in line with social responsibility requirements.

CRM

We provide specialist training on CRM Management that includes clear guidance on mitigating problem gambling, and showing how an effective CRM program can be conducted safely.

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Effective Training For Gaming Operators

iGaming Academy provides safer gambling, regulatory compliance and job skills training for land-based and online operators worldwide. Connect with us today.

by Charles Harper

Our impact on customer safety is sizeable; we train over 40,000 professionals every year on topics including Responsible Gambling, Anti-Money Laundering, CRM and KYC, with training content for employees of all levels.

iGaming Academy will make significant advancements in the area of safer gambling provision in 2021, including:

EVOLVING REGULATION

As regulation shifts and evolves, we’re partnering closely with key organisations to ensure our training is ready to support businesses. By developing training content in line with evolving regulation, we ensure customer safety is prioritised with minimal requirement for active scrutiny.

THE ONLINE SKILLS SHORTAGE?

Demand for professionals with online gaming experience far outstrips supply. Our range of specialist training courses support land-based and emerging online providers to train staff effectively and ensure their knowledge of online safer gambling is clear.

AUDITS & INVESTIGATIONS

We anticipate that audits and investigations into safer gambling practices will increase significantly over the coming months and years. We support clients to demonstrate their proactive approach to compliance – iGaming Academy is committed to supporting operators worldwide.

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Interested In Our Roadmap?

Get in touch today to learn more about our evolving training course portfolio and services.