{"id":2702,"date":"2019-02-22T16:20:52","date_gmt":"2019-02-22T15:20:52","guid":{"rendered":"https:\/\/igacademy.com\/?post_type=product&#038;p=2702"},"modified":"2022-01-12T13:39:50","modified_gmt":"2022-01-12T12:39:50","slug":"customer-service","status":"publish","type":"product","link":"https:\/\/igacademy.com\/courses\/customer-service\/","title":{"rendered":"iGaming Customer Service"},"content":{"rendered":"<p>Train staff in the approaches and requirements of a Customer Service Team within iGaming, including how to implement and execute successful CS communication and strategies.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Train staff in the approaches and requirements of a Customer Service Team within iGaming, including how to implement and execute successful CS communication and strategies. &nbsp;<\/p>\n","protected":false},"featured_media":10822,"template":"","meta":[],"product_cat":[180],"product_tag":[],"industries":[2],"solutions":[5],"categories":[42],"tags":[],"class_list":{"0":"post-2702","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-elearning","7":"industries-igaming","8":"solutions-e-learning","9":"categories-customer-service","11":"first","12":"instock","13":"taxable","14":"shipping-taxable","15":"purchasable","16":"product-type-variable"},"acf":{"is_featured":true,"start_date":"11\/01\/2025","start_date_text":"Online Access Anytime","ideal_for":"Employees and managers in customer service roles within iGaming","available_solutions":{"hide_section":true,"title":"This course is available as:","solutions":[{"solution":5,"description":"<p>This course is available via eLearning: an interactive format accessible worldwide. eLearning courses can be purchased individually, or added to your company&#8217;s own branded LMS Learning Management System.<\/p>\n<p><em><strong>Full Details:<\/strong> Access will be for 1 year and will be provided within 1 working day, to the email address specified at purchase.\u00a0<\/em><\/p>\n"}]},"book_course":{"title":"Book this course","schedule":false},"related_courses":{"title":"Related Courses","button":""},"gallery_slick":false,"tabbed_sections":[{"tab_title":"Course Objectives ","tab_layout":"overview","overview":{"title":"WHY THIS COURSE","subtitle":"Learn how different CS roles contribute to the smooth and successful running of a company","content":"<p>Learning objectives of this course:<\/p>\n","points":[{"content":"Learn about the importance of the Customer Service division in the business"},{"content":"Understand the difference between online and offline CS"},{"content":"Interpret the various techniques for successful delivery of both online and offline service"},{"content":"Identify and implement the various roles and their functions"},{"content":"Learn about the execution of the duties and responsibilities of each role"},{"content":"Learn about best procedural practices to improve the operational function"}],"link":""},"image_grid":{"images":false},"table":{"header_title_1":"","header_title_2":"","row":false},"free_text":{"content":""}},{"tab_title":"How To Access","tab_layout":"text","overview":{"title":"WHY TAKE THIS COURSE","subtitle":"","content":"","points":false,"link":null},"image_grid":{"images":false},"table":{"header_title_1":"","header_title_2":"","row":false},"free_text":{"content":"<p><strong>This course is available via eLearning:<\/strong><\/p>\n<ul>\n<li>Interactive format accessible worldwide<\/li>\n<li>Access for up to 1 year<\/li>\n<li>The duration of the course is approximately 1 hour<\/li>\n<li>CPD accredited (value 1 hour)<\/li>\n<li>Downloadable certification upon completion<\/li>\n<li>Add it to your company\u2019s own branded LMS Learning Management System<\/li>\n<\/ul>\n<p>Access will be provided within 1 working day, to the email address specified at purchase. You should receive your login details from training@igacademy.com, if you haven&#8217;t received this information within 1 hour after receiving confirmation that your order has been finalised and access has been given then please check your spam folder.<\/p>\n<p><strong>Learn using desktop, laptop, smartphone or tablet<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-6333\" src=\"https:\/\/igacademy.com\/app\/uploads\/2019\/02\/Customer-Service-screenshot-1-300x180.png\" alt=\"\" width=\"300\" height=\"180\" srcset=\"https:\/\/igacademy.com\/app\/uploads\/2019\/02\/Customer-Service-screenshot-1-300x180.png 300w, https:\/\/igacademy.com\/app\/uploads\/2019\/02\/Customer-Service-screenshot-1-768x461.png 768w, https:\/\/igacademy.com\/app\/uploads\/2019\/02\/Customer-Service-screenshot-1.png 1024w, https:\/\/igacademy.com\/app\/uploads\/2019\/02\/Customer-Service-screenshot-1-600x360.png 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-6332\" src=\"https:\/\/igacademy.com\/app\/uploads\/2019\/02\/Customer-Service-screenshot-2-300x180.png\" alt=\"\" width=\"300\" height=\"180\" srcset=\"https:\/\/igacademy.com\/app\/uploads\/2019\/02\/Customer-Service-screenshot-2-300x180.png 300w, https:\/\/igacademy.com\/app\/uploads\/2019\/02\/Customer-Service-screenshot-2-768x461.png 768w, https:\/\/igacademy.com\/app\/uploads\/2019\/02\/Customer-Service-screenshot-2.png 1024w, https:\/\/igacademy.com\/app\/uploads\/2019\/02\/Customer-Service-screenshot-2-600x360.png 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-6331\" src=\"https:\/\/igacademy.com\/app\/uploads\/2019\/02\/Customer-Seevice-screenshot-3-300x180.png\" alt=\"Customer Service elearning\" width=\"300\" height=\"180\" srcset=\"https:\/\/igacademy.com\/app\/uploads\/2019\/02\/Customer-Seevice-screenshot-3-300x180.png 300w, https:\/\/igacademy.com\/app\/uploads\/2019\/02\/Customer-Seevice-screenshot-3-768x461.png 768w, https:\/\/igacademy.com\/app\/uploads\/2019\/02\/Customer-Seevice-screenshot-3.png 1024w, https:\/\/igacademy.com\/app\/uploads\/2019\/02\/Customer-Seevice-screenshot-3-600x360.png 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>You may also be interested in more operational courses:<\/p>\n<ul>\n<li><a href=\"https:\/\/igacademy.com\/courses\/introduction-to-igaming\/\">Introduction to iGaming<\/a><\/li>\n<li><a href=\"https:\/\/igacademy.com\/courses\/brand-energy\/\">Brand Energy<\/a><\/li>\n<li><a href=\"https:\/\/igacademy.com\/courses\/problem-resolution\/\">Problem Resolution<\/a><\/li>\n<li><a href=\"https:\/\/igacademy.com\/courses\/upsell-for-success\/\">Upsell For Success<\/a><\/li>\n<li><a href=\"https:\/\/igacademy.com\/courses\/customer-interaction\/\">Customer Interaction<\/a><\/li>\n<li><a href=\"https:\/\/igacademy.com\/courses\/healthy-working\/\">Healthy Working<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n"}},{"tab_title":"Certification ","tab_layout":"text","overview":{"title":"WHY TAKE THIS COURSE","subtitle":"","content":"","points":false,"link":null},"image_grid":{"images":false},"table":{"header_title_1":"","header_title_2":"","row":false},"free_text":{"content":"<p>After passing the assessment, you will be able to download your certificate as a PDF.\u00a0The certificate will state the following:<\/p>\n<ul>\n<li>your name<\/li>\n<li>the course title<\/li>\n<li>the date of completion<\/li>\n<\/ul>\n<p><strong><a href=\"https:\/\/cpduk.co.uk\/\">CPD information<\/a><\/strong><\/p>\n<p>&#8220;CPD is the holistic commitment of professionals towards the enhancement of personal skills and proficiency throughout their careers.<\/p>\n<p>iGaming Academy&#8217;s classroom and eLearning courses, as well as masterclasses and events, are certified by CPD. CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive.<\/p>\n<p>Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements.&#8221;<\/p>\n<p>Source: CPD\u00a0<a href=\"https:\/\/cpduk.co.uk\/explained\">https:\/\/cpduk.co.uk\/explained<\/a><\/p>\n"}}],"special_offer":{"show_section":true,"content":"<h3>Interested in training for business?<\/h3>\n<p>This course is available for employee training. Enquire to arrange a consultation and course demo only for businesses.<\/p>\n<p>[nectar_btn size=&#8221;small&#8221; button_style=&#8221;regular&#8221; button_col_2=&#8221;Accent-color&#8221; icon_family=&#8221;none&#8221; el_class=&#8221;btn btn-purple&#8221; url=&#8221;https:\/\/igacademy.com\/demo-request\/&#8221; text=&#8221;Request Demo Access&#8221; margin_top=&#8221;15&#8243; margin_bottom=&#8221;25&#8243;]<\/p>\n","link":{"title":"","url":"https:\/\/igacademy.com\/demo-request\/","target":""}},"testimonials":false,"package_promotion":{"show_section":false,"title":"","content":""},"course_overview":{"show_section":true,"display_at_top":true,"content":"<h2>Learn how different CS roles contribute to the smooth and successful running of a company<\/h2>\n<p>Customer Service excellence is seen as a must in most B2C industries. 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