{"id":7155,"date":"2020-04-17T11:21:52","date_gmt":"2020-04-17T09:21:52","guid":{"rendered":"https:\/\/igacademy.com\/?post_type=product&#038;p=7155"},"modified":"2023-11-03T15:15:31","modified_gmt":"2023-11-03T14:15:31","slug":"customer-interaction","status":"publish","type":"product","link":"https:\/\/igacademy.com\/courses\/customer-interaction\/","title":{"rendered":"Customer Interaction"},"content":{"rendered":"<p>Based upon the Gambling Commission\u2019s approach to customer interaction, this course prepares employees to identify and interact with customers experiencing gambling-related harm.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Based upon the Gambling Commission\u2019s approach to customer interaction, this course prepares employees to identify and interact with customers experiencing gambling-related harm. &nbsp;<\/p>\n","protected":false},"featured_media":10757,"template":"","meta":[],"product_cat":[180],"product_tag":[],"industries":[2],"solutions":[5],"categories":[7,42],"tags":[118],"class_list":{"0":"post-7155","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-elearning","7":"industries-igaming","8":"solutions-e-learning","9":"categories-compliance","10":"categories-customer-service","11":"tags-ukgc","13":"first","14":"instock","15":"taxable","16":"shipping-taxable","17":"purchasable","18":"product-type-variable"},"acf":{"is_featured":true,"start_date":"10\/02\/2025","start_date_text":"Online Access Anytime","ideal_for":" Customer facing employees working for a gambling company operating under a licence issued by the Gambling Commission","available_solutions":{"hide_section":true,"title":"This course is available as:","solutions":[{"solution":5,"description":"<p>This course is available via eLearning: an interactive format accessible worldwide. eLearning courses can be purchased individually, or added to your company&#8217;s own branded LMS Learning Management System.<\/p>\n<p><em><strong>Full Details:<\/strong> Access will be for 1 year and will be provided within 1 working day, to the email address specified at purchase.\u00a0<\/em><\/p>\n"}]},"book_course":{"title":"Book this course","schedule":false},"related_courses":{"title":"Related Courses","button":""},"gallery_slick":false,"tabbed_sections":[{"tab_title":"Course Objectives ","tab_layout":"overview","overview":{"title":"WHY THIS COURSE","subtitle":"Learn monitoring techniques and problem gambling indicators to identify at risk players and help them reduce gambling related harms ","content":"<p>Learning objectives of this course:<\/p>\n","points":[{"content":"Understand what is meant by 'customer interaction'"},{"content":"Learn about the UK requirements related to customer interaction"},{"content":"Understand the stages involved in customer interaction"},{"content":"Identify the at-risk players by applying various problem gambling indicators"},{"content":"Choose the right action to mitigate the potential gambling related harms based on the level of risk identified"},{"content":"Get to know the different ways you can interact with your customers"},{"content":"Document and evaluate the results of the customer communication "},{"content":"Recognise your role and your company\u2019s role in promoting safer gambling and ensuring compliance"}],"link":""},"image_grid":{"images":false},"table":{"header_title_1":"","header_title_2":"","row":false},"free_text":{"content":""}},{"tab_title":"How To Access","tab_layout":"text","overview":{"title":"WHY TAKE THIS COURSE","subtitle":"","content":"","points":false,"link":null},"image_grid":{"images":false},"table":{"header_title_1":"","header_title_2":"","row":false},"free_text":{"content":"<p><strong>This course is available via eLearning:<\/strong><\/p>\n<ul>\n<li>Interactive format accessible worldwide<\/li>\n<li>Access for up to 1 year<\/li>\n<li>The duration of the course is approximately 1 hour<\/li>\n<li>CPD accredited (value 1 hour)<\/li>\n<li>Downloadable certification upon completion<\/li>\n<li>Add it to your company\u2019s own branded LMS Learning Management System<\/li>\n<\/ul>\n<p>Access will be provided within 1 working day, to the email address specified at purchase. You should receive your login details from training@igacademy.com, if you haven&#8217;t received this information within 1 hour after receiving confirmation that your order has been finalised and access has been given then please check your spam folder.<\/p>\n<p><strong>Learn using desktop, laptop, smartphone or tablet<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-10754\" src=\"https:\/\/igacademy.com\/app\/uploads\/2021\/10\/Customer-Interaction-screenshot-3-300x180.jpg\" alt=\"\" width=\"300\" height=\"180\" srcset=\"https:\/\/igacademy.com\/app\/uploads\/2021\/10\/Customer-Interaction-screenshot-3-300x180.jpg 300w, https:\/\/igacademy.com\/app\/uploads\/2021\/10\/Customer-Interaction-screenshot-3-768x461.jpg 768w, https:\/\/igacademy.com\/app\/uploads\/2021\/10\/Customer-Interaction-screenshot-3.jpg 1024w, https:\/\/igacademy.com\/app\/uploads\/2021\/10\/Customer-Interaction-screenshot-3-600x360.jpg 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-10756\" src=\"https:\/\/igacademy.com\/app\/uploads\/2021\/10\/Customer-Interaction-screenshot-2-300x180.jpg\" alt=\"\" width=\"300\" height=\"180\" srcset=\"https:\/\/igacademy.com\/app\/uploads\/2021\/10\/Customer-Interaction-screenshot-2-300x180.jpg 300w, https:\/\/igacademy.com\/app\/uploads\/2021\/10\/Customer-Interaction-screenshot-2-768x461.jpg 768w, https:\/\/igacademy.com\/app\/uploads\/2021\/10\/Customer-Interaction-screenshot-2.jpg 1024w, https:\/\/igacademy.com\/app\/uploads\/2021\/10\/Customer-Interaction-screenshot-2-600x360.jpg 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-10755\" src=\"https:\/\/igacademy.com\/app\/uploads\/2021\/10\/Customer-Interaction-screenshot-1-300x180.jpg\" alt=\"\" width=\"300\" height=\"180\" srcset=\"https:\/\/igacademy.com\/app\/uploads\/2021\/10\/Customer-Interaction-screenshot-1-300x180.jpg 300w, https:\/\/igacademy.com\/app\/uploads\/2021\/10\/Customer-Interaction-screenshot-1-768x461.jpg 768w, https:\/\/igacademy.com\/app\/uploads\/2021\/10\/Customer-Interaction-screenshot-1.jpg 1024w, https:\/\/igacademy.com\/app\/uploads\/2021\/10\/Customer-Interaction-screenshot-1-600x360.jpg 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>You may also be interested in more operational courses:<\/p>\n<ul>\n<li><a href=\"https:\/\/igacademy.com\/courses\/introduction-to-igaming\/\">Introduction to iGaming<\/a><\/li>\n<li><a href=\"https:\/\/igacademy.com\/courses\/online-casino-management\/\">Online Casino Management<\/a><\/li>\n<li><a href=\"https:\/\/igacademy.com\/courses\/us-online-sportsbook\/\">US Online Sportsbook<\/a><\/li>\n<li><a href=\"https:\/\/igacademy.com\/courses\/customer-service\/\">Customer Service<\/a><\/li>\n<li><a href=\"https:\/\/igacademy.com\/courses\/responsible-gaming\/\">Responsible Gaming<\/a><\/li>\n<li><a href=\"https:\/\/igacademy.com\/courses\/healthy-working\/\">Healthy Working<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n"}},{"tab_title":"Certification ","tab_layout":"text","overview":{"title":"WHY TAKE THIS COURSE","subtitle":"","content":"","points":false,"link":null},"image_grid":{"images":false},"table":{"header_title_1":"","header_title_2":"","row":false},"free_text":{"content":"<p>After passing the assessment, you will be able to download your certificate as a PDF.\u00a0The certificate will state the following:<\/p>\n<ul>\n<li>your name<\/li>\n<li>the course title<\/li>\n<li>the date of completion<\/li>\n<\/ul>\n<p><strong><a href=\"https:\/\/cpduk.co.uk\/\">CPD information<\/a><\/strong><\/p>\n<p>&#8220;CPD is the holistic commitment of professionals towards the enhancement of personal skills and proficiency throughout their careers.<\/p>\n<p>iGaming Academy&#8217;s classroom and eLearning courses, as well as masterclasses and events, are certified by CPD. CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive.<\/p>\n<p>Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements.&#8221;<\/p>\n<p>Source: CPD\u00a0<a href=\"https:\/\/cpduk.co.uk\/explained\">https:\/\/cpduk.co.uk\/explained<\/a><\/p>\n"}}],"special_offer":{"show_section":true,"content":"<h3>Interested in training for business?<\/h3>\n<p>This course is available for employee training. Enquire to arrange a consultation and course demo only for businesses.<\/p>\n<p>[nectar_btn size=&#8221;small&#8221; button_style=&#8221;regular&#8221; button_col_2=&#8221;Accent-color&#8221; icon_family=&#8221;none&#8221; el_class=&#8221;btn btn-purple&#8221; url=&#8221;https:\/\/igacademy.com\/demo-request\/&#8221; text=&#8221;Request Demo Access&#8221; margin_top=&#8221;15&#8243; margin_bottom=&#8221;25&#8243;]<\/p>\n","link":{"title":"","url":"https:\/\/igacademy.com\/demo-request\/","target":""}},"testimonials":false,"package_promotion":{"show_section":false,"title":"","content":""},"course_overview":{"show_section":true,"display_at_top":true,"content":"<h2>Learn monitoring techniques and problem gambling indicators to identify at risk players and help them reduce gambling-related harms<\/h2>\n<p>This course is ideally suited\u00a0for employees who are responsible for the identification of players demonstrating signs of problem gambling and communication with at-risk customers with the aim to provide support, promote safer gambling and reduce the impact of gambling-related harm. It provides information on three stages of interaction, covering the identification practices and monitoring indicators, types of action to be taken proportionate to the level of risk demonstrated by the player, and evaluation techniques. 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